Legal
Effective Date: August 30, 2026
The full agreement that governs liftedheads.com, our programs, courses, assessments, accounts, materials and communications. Written to be read, not to hide anything.
These Terms and Conditions, Privacy Policy, Sponsored-Student Addendum, and Request Instructions govern liftedheads.com, Lifted Heads programs, courses, assessments, examinations, accounts, materials, communications, and related services (collectively, the “Services”).
The Services are provided by BUrBestU, LLC dba Lifted Heads (“Lifted Heads,” “we,” “us,” or “our”), a Delaware limited liability company registered to do business in Pennsylvania.
Address: 213 Smithfield Street, Pittsburgh, Pennsylvania 15222
Email: [email protected]
Lifted Heads provides educational and training services only. The Services are not medical, mental-health, counseling, legal, financial, investment, tax, accounting, therapeutic, child-protection, or emergency services.
Lifted Heads does not guarantee any particular educational, professional, financial, business, or personal result.
By accessing, registering for, purchasing, or using the Services, a person accepts these Terms only to the extent that person has legal capacity to do so.
A person who enrolls, pays for, or submits information concerning another person represents that the person has authority to do so and has obtained all legally required permissions.
A parent, guardian, Sponsor, school, or other organization provides only the authority it actually possesses under applicable law, a court order, or a written agreement.
Individuals of any age may participate through a school, educational institution, nonprofit, government program, organization, employer, or other sponsoring entity (“Sponsor”) that authorizes, licenses, administers, or pays for the Services.
For Sponsored Programs:
Children under 13 may participate only through a COPPA-compliant process or qualifying school or Sponsor authorization. School or Sponsor consent may be relied upon only for Services provided for the school’s educational benefit and under its control. It does not authorize unrelated marketing, behavioral advertising, sale, rental, or unrelated commercial use. 15 U.S.C. §§ 6501–6506 16 C.F.R. pt. 312
Participants ages 13 through 17 may participate through a Sponsor or independently where legally permitted. Lifted Heads may require adult involvement for payment, legally binding obligations, identity verification, or safety.
Lifted Heads will not exclude a minor solely because a parent or guardian is not immediately present when participation is otherwise lawfully authorized. Lifted Heads does not become a parent, guardian, custodian, school, counselor, mandated reporter, or emergency provider merely by providing Services.
The Sponsor represents that it has authority to enroll participants, authorize the Services, provide required notices, and direct Lifted Heads’ processing of Sponsored-Program Student Information.
Lifted Heads may rely on the Sponsor’s written agreement, enrollment file, written instruction, or designated administrator as evidence of the Sponsor’s authority unless Lifted Heads has actual knowledge that reliance would violate applicable law.
Lifted Heads is not required to independently investigate the Sponsor’s authority, the validity of a parent’s objection, or the parties’ custody, guardianship, or household arrangements.
If a parent or other person objects to school-authorized consent or student-data processing, Lifted Heads may refer the objection to the Sponsor and continue processing as authorized unless:
Lifted Heads does not decide whether a Sponsor properly acted as a parent’s agent. School or Sponsor authorization is not a waiver of any parent’s rights, but Lifted Heads is not responsible for resolving disputes concerning those rights.
Lifted Heads does not adjudicate custody, guardianship, parental authority, or family disputes and will not police communications between parents or households.
Lifted Heads may rely on the enrolling adult’s apparent authority and the Sponsor’s instructions. A party seeking to change the program, withdraw a participant, restrict access, or challenge processing must provide the request to the Sponsor or a legally binding order to Lifted Heads.
Lifted Heads may implement a clear court order or Sponsor instruction and may decline to act on conflicting, incomplete, or informal demands.
Users must provide accurate information and protect account credentials. Accounts may not be shared, sold, transferred, or used without authorization.
Lifted Heads may suspend or restrict access for violations, fraud, unlawful conduct, security concerns, or disruption of the Services. Suspected unauthorized access should be reported to [email protected] using the subject line specified in Part VI.
Prices and payment terms will be disclosed before purchase.
Purchases are final and nonrefundable once a program begins, except where a refund is required by law or approved in writing by Lifted Heads.
Withdrawal, nonattendance, noncompletion, dissatisfaction, failure to complete assessments, deactivation, suspension, or termination does not create a refund right.
A scholarship, sponsored seat, discount, or subsidized enrollment does not create a deferred charge or repayment obligation unless a separate written agreement clearly creates that obligation and is accepted by the responsible payer.
Nothing waives nonwaivable rights under applicable law, including Pennsylvania’s Unfair Trade Practices and Consumer Protection Law, 73 Pa. Stat. §§ 201-1 to 201-9.2.
These are separate actions:
Withdrawal does not automatically deactivate an account, delete information, cancel payment obligations, or create a refund. Deactivation does not automatically withdraw a participant or delete records.
Lifted Heads may retain testing, examination, scoring, grading, completion, attendance, academic-integrity, payment, security, legal, compliance, audit, disclosure, and backup records as permitted by Part IV.
Lifted Heads and its licensors own the Services and related materials. Lifted Heads grants authorized users a limited, personal, nonexclusive, nontransferable, revocable license to use authorized materials solely for educational purposes.
Users may not copy, record, reproduce, distribute, sell, publish, publicly display, scrape, reverse engineer, or create competing materials without written permission.
Participants must complete pre-tests, post-tests, quizzes, examinations, and other assessments honestly and independently unless assistance is expressly permitted.
Prohibited conduct includes impersonation, plagiarism, unauthorized assistance, unauthorized artificial-intelligence use, obtaining or sharing examination content, manipulating records, submitting another person’s work, or assisting another violation.
Lifted Heads or the Sponsor may invalidate work, withhold a record or credential, suspend access, or terminate participation.
A user retains ownership of material submitted to Lifted Heads.
For ordinary, non-sponsored submissions, the user grants Lifted Heads a limited license to host, store, reproduce, adapt, analyze, and use the submission as reasonably necessary to operate, administer, secure, support, improve, evaluate, and provide the Services.
This license does not authorize public display, sale, rental, unrelated marketing, behavioral advertising, commercial profiling, or unrelated product development from Sponsored-Program Student Information. The Part IV restrictions control.
Users may not violate law or these Terms; harass, threaten, abuse, defame, or discriminate; interfere with security; introduce malicious code; access another person’s account; misuse personal information; scrape content; send unauthorized solicitations; infringe rights; impersonate another person; or use the Services to develop a competing product.
Lifted Heads may use hosting, payment, communications, analytics, assessment, security, and support providers.
Providers processing Sponsored-Program Student Information must be subject to written confidentiality, purpose, security, incident, and deletion restrictions appropriate to the Services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFTED HEADS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR USE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE AMOUNT PAID FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT OR $100.
These limitations do not apply to liability that cannot lawfully be limited.
To the maximum extent permitted by law, a person or organization with legal capacity to undertake this obligation agrees to defend and indemnify Lifted Heads for claims arising from that party’s unlawful conduct, breach of these Terms, or unauthorized submission.
This provision does not impose obligations on a minor beyond those enforceable under applicable law.
Lifted Heads may suspend or terminate access for violations, unlawful conduct, fraud, security concerns, or material disruption.
Termination does not create a refund right or eliminate payment obligations already incurred. Provisions concerning intellectual property, submissions, disclaimers, liability, indemnification, disputes, records, and restrictions on data use survive termination.
Before filing a claim, a claimant must send:
LEGAL DISPUTE NOTICE – [Name] – [Program or Account]
The notice must identify the claimant, the facts, the requested resolution, and supporting documents. Lifted Heads will have 30 days to attempt informal resolution.
To the maximum extent permitted by law, qualifying disputes will be resolved individually through confidential arbitration under applicable American Arbitration Association consumer rules. A qualifying individual claim may be brought in small-claims court.
Nothing waives a nonwaivable right, statutory remedy, government-enforcement authority, or right that cannot lawfully be arbitrated.
Pennsylvania law governs, except where federal law or nonwaivable law applies. Permitted court proceedings may be brought in state or federal courts located in Allegheny County, Pennsylvania.
Lifted Heads may modify these Terms by posting a revised version and updating the Effective Date. Material changes will receive additional notice or affirmative acceptance where required by law.
If a program-specific agreement conflicts with these Terms, the program-specific agreement controls for that program. For Sponsored-Program Student Information, the order of precedence is:
If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain effective.
Lifted Heads may collect names, contact information, account credentials, payment and enrollment information, Sponsor and program information, assessment responses, examination answers, scores, grades, feedback, progress, attendance, completion information, communications, support requests, device information, usage information, IP addresses, logs, cookies, and similar technical information.
Lifted Heads does not intentionally collect health-related information as part of its educational Services. Users should not submit unnecessary sensitive information.
Lifted Heads may use information to provide and administer the Services; enroll and authenticate users; process payments; administer assessments; communicate about programs; provide support; improve and evaluate Services; prevent fraud and misuse; maintain security; comply with law; and send permitted promotional communications.
Lifted Heads does not sell or rent personal information.
Lifted Heads may disclose information to internal personnel, Sponsors, instructors, contractors, hosting providers, payment processors, communications providers, analytics and security providers, professional advisers, governmental authorities when legally required, and parties involved in a business transfer.
Sponsored-Program Student Information may be disclosed only for authorized educational, administrative, assessment, support, security, improvement, compliance, retention, or legally required purposes.
Promotional emails may be stopped through the unsubscribe instruction. Reply STOP to a promotional text. Program, transactional, security, and legally required communications may continue where permitted.
Lifted Heads may use cookies, pixels, tags, analytics, session technologies, security tools, and similar technologies for functionality, security, measurement, and permitted marketing. Blocking technologies may affect functionality.
Lifted Heads will not use Sponsored-Program Student Information for unrelated marketing or behavioral advertising.
Mobile information and text messaging. Mobile telephone numbers and text-message consent are collected only so that Lifted Heads™ can send program communications to the person who provided them. Mobile information will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Mobile information may be disclosed only to the communications providers that deliver messages on our behalf, and only for that purpose. Consent to receive text messages is optional and is never a condition of purchase or of participation in any program. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.
For children under 13, Lifted Heads will use a COPPA-compliant process or rely on qualifying school or Sponsor authorization. A school may act as a parent’s agent only for an online service operated for the school’s benefit and under the school’s control. The school or Sponsor remains responsible for determining whether its authorization is legally sufficient and for providing required notices.
Where applicable, Lifted Heads may be designated as a school official under 20 U.S.C. § 1232g and 34 C.F.R. pt. 99 only if the requirements of 34 C.F.R. § 99.31(a)(1)(i)(B) are satisfied.
Lifted Heads does not independently determine whether a record is an education record or whether a disclosure is FERPA-permitted. The Sponsor remains responsible for official FERPA determinations and obligations assigned to it by law or contract.
Requests must follow Part VI. Lifted Heads may verify identity and authority. Sponsor-controlled education-record requests may be referred to the Sponsor.
Where applicable, Delaware privacy rights are governed by 6 Del. C. §§ 12D-101 to 12D-111. Rights and exemptions may vary based on residency, statutory thresholds, the type of information, and the applicable Sponsor relationship.
Lifted Heads maintains reasonable administrative, technical, and physical safeguards appropriate to the Services, including access controls, confidentiality obligations, reasonable authentication, security training, reasonable encryption where practicable, monitoring, backups, secure disposal, and vendor safeguards.
A confirmed unauthorized access to, acquisition, use, disclosure, alteration, loss, destruction, or compromise of Student Information is a “Security Incident.”
Lifted Heads will notify the Sponsor without unreasonable delay after confirming a material Security Incident and, where practicable, within five business days. The Sponsor remains responsible for determining and issuing legally required notices, including notices under Pennsylvania’s Breach of Personal Information Notification Act, 73 Pa. Stat. §§ 2301–2329.
Lifted Heads may update this Privacy Policy by posting a revised version and updating the Effective Date. Material changes will receive additional notice where required by law.
This Addendum applies when Lifted Heads processes information for a Sponsor concerning a student or minor (“Student Information”).
Student Information may include enrollment data, account identifiers, assessment responses, examination answers, scores, grades, feedback, attendance, completion, progress, communications, submissions, and associated technical information.
The Sponsor is responsible for:
Lifted Heads may rely on the Sponsor’s written representations and instructions unless it has actual knowledge that doing so would violate law.
Lifted Heads may process Student Information only to:
Lifted Heads will not sell, rent, monetize, commercially profile, behaviorally advertise from, or use Student Information for unrelated marketing.
Lifted Heads will not disclose Student Information to data brokers or advertising networks.
Lifted Heads will not publicly display a student’s name, image, likeness, work, score, testimonial, or submission without legally sufficient separate authorization.
If the Sponsor is subject to FERPA and designates Lifted Heads as a school official, Lifted Heads will:
Lifted Heads does not independently determine the Sponsor’s FERPA status, the status of a record, or the lawfulness of a Sponsor’s consent. The Sponsor’s designation and instructions do not authorize Lifted Heads to disregard applicable law.
A parent, guardian, or student may raise an objection to the Sponsor or to Lifted Heads at [email protected] using:
SPONSOR-AUTHORIZATION OBJECTION – [Participant Name] – [Sponsor]
The objection must identify the participant, Sponsor, challenged processing, and requested action.
Lifted Heads will forward the objection to the Sponsor when appropriate. Lifted Heads is not required to conduct a separate investigation, obtain competing parental consents, interpret custody documents, or independently determine whether school-authorized consent was valid.
Unless the Sponsor directs otherwise or law requires suspension, Lifted Heads may continue processing under the Sponsor’s authorization while the Sponsor addresses the objection.
Lifted Heads will notify the Sponsor without unreasonable delay after confirming a material Security Incident and will reasonably cooperate with investigation, containment, preservation, risk assessment, and legally required notices.
The Sponsor remains responsible for determining its legal notification duties. Lifted Heads may notify affected individuals or authorities where required by law or directed by the Sponsor.
Lifted Heads retains Student Information for as long as reasonably necessary for the purposes described in this document, including program administration, educational and assessment records, transactions, communications, security, legal compliance, dispute resolution, and backups. Retention periods vary by record type and by legal obligation.
Longer retention may apply for legal holds, subpoenas, audits, litigation, academic-integrity investigations, regulatory obligations, payment disputes, security investigations, or Sponsor instructions permitted by law.
Withdrawal is prospective and ends future participation when reasonably practicable. It does not require deletion of records that Lifted Heads may lawfully retain.
Upon program completion, termination, or Sponsor instruction, Lifted Heads will return, delete, or de-identify Student Information no longer needed for an authorized purpose, subject to the retention schedule, legal holds, backup operations, and applicable law.
Upon reasonable written request, Lifted Heads may provide the Sponsor with relevant policies, security summaries, questionnaires, retention information, incident summaries, or available independent audit materials.
Lifted Heads is not required to provide information that would disclose another customer’s information, privileged material, credentials, source code, trade secrets, or security-sensitive details.
Lifted Heads may suspend affected processing or access if required by law, directed by the Sponsor, or reasonably necessary to address a security threat, unlawful instruction, or material compliance risk.
Lifted Heads will limit the suspension to the affected program or action where practicable.
Each request must be sent separately to [email protected] using the exact subject line below. Staff may process a request based on the information reasonably available and may request only information reasonably necessary to identify the account or confirm authority.
Lifted Heads will acknowledge a request within five business days where an acknowledgment is reasonably practicable. Statutory deadlines control where applicable.
Subject:
PROGRAM WITHDRAWAL – [Participant Full Name] – [Program Name]
Include the participant’s name, account email or identifier, program, requested effective date, requester’s relationship, and whether future instructional communications should stop.
Withdrawal is ordinarily processed within five additional business days after receipt of sufficient information.
Subject:
ACCOUNT DEACTIVATION – [Account Holder Name] – [Account Email]
Include the account email, participant name if different, requested effective date, and whether withdrawal or deletion is also requested.
Subject:
PERSONAL INFORMATION DELETION – [Participant Full Name] – [Account Email]
Identify the information or categories requested for deletion, relevant program and dates, and whether account deactivation is also requested.
Lifted Heads will ordinarily respond within 30 calendar days after receiving sufficient information. If reasonably necessary, Lifted Heads may extend the response by up to 30 additional calendar days with an explanation. Applicable statutory deadlines control.
Deletion may be limited by testing, grading, completion, academic-integrity, payment, security, legal, compliance, audit, disclosure, legal-hold, and backup requirements.
Access subject:
ACCESS REQUEST – [Participant Full Name] – [Account Email]
Correction subject:
RECORD CORRECTION REQUEST – [Participant Full Name] – [Program Name]
Identify the participant, account, records, dates, requested access or correction, and the requester’s relationship. Sponsor-controlled education-record requests may be referred to the Sponsor.
Subject:
MARKETING OPT-OUT – [Name] – [Email or Telephone]
Identify the email address or telephone number and whether the request concerns promotional email, promotional text, or both.
Reply STOP to a promotional text or use the unsubscribe link in a promotional email.
Subject:
SECURITY INCIDENT REPORT – [Account or Program Name]
Include the account or program, date, suspected activity, information involved, and safe contact information. Do not send passwords, payment-card numbers, or unnecessary sensitive information.
Subject:
SPONSOR-AUTHORIZATION OBJECTION – [Participant Name] – [Sponsor]
Identify the participant, Sponsor, challenged processing, and requested action. Lifted Heads may refer the objection to the Sponsor and continue processing under Sponsor authorization unless directed otherwise or required by law.
Subject:
PRIVACY REQUEST APPEAL – [Participant Full Name] – [Original Request Date]
Include the original request, response, decision challenged, reason for appeal, and supporting information.
Lifted Heads will ordinarily issue an appeal decision within 45 calendar days after receiving sufficient information, subject to any controlling statutory deadline.
Withdrawal confirmation:
We received your withdrawal request for [Participant] from [Program]. The participant’s future participation will end effective [date], subject to ordinary processing. Withdrawal does not automatically deactivate the account, delete information, cancel payment obligations, or create a refund. Records may be retained under the applicable retention schedule.
Deletion response:
We received your deletion request dated [date]. We [deleted/de-identified/returned] [categories]. We retained [categories] because [specific basis]. The retained information will be kept until [date or event], subject to applicable law and legal holds. This response does not automatically withdraw the participant or deactivate the account.
Sponsor-objection response:
We received your objection concerning Sponsor-authorized processing. Lifted Heads has referred the objection to [Sponsor, if applicable]. Lifted Heads does not determine custody, parental authority, or the validity of the Sponsor’s legal authorization. Unless directed otherwise by the Sponsor or required by law, processing may continue under the Sponsor’s existing authorization.
Lifted Heads may maintain request, verification, disclosure, incident, retention, deletion, and audit records for as long as reasonably necessary to administer the Services, demonstrate compliance, defend claims, and satisfy legal obligations.
A legal hold, subpoena, investigation, audit, dispute, or regulatory obligation may suspend deletion of affected information.
Nothing in this document requires Lifted Heads to violate applicable law, a court order, FERPA, COPPA, a Sponsor agreement, or a legal hold.
BUrBestU, LLC dba Lifted Heads
213 Smithfield Street
Pittsburgh, Pennsylvania 15222
No judgment; just growth.